HVAC Service Manager

United States

Full Time

Mid Level

Position Summary

The HVAC Service Manager is responsible for leading and developing the HVAC service department to achieve operational excellence, revenue growth, and exceptional customer satisfaction. This role oversees service technicians, manages departmental performance, and ensures the efficient delivery of HVAC services while maintaining profitability and adherence to company standards and values.

Key Responsibilities

Lead, manage, and motivate HVAC service technicians to achieve departmental goals related to revenue, gross margin, customer satisfaction, and service quality.
Oversee the daily operations of the HVAC service department, ensuring efficient scheduling, dispatching, and completion of service calls.
Recruit, train, mentor, and develop service technicians to enhance technical expertise, communication skills, and customer service standards.
Monitor departmental key performance indicators (KPIs), including revenue, gross margin, average ticket value, maintenance agreement sales, and technician productivity.
Conduct regular ride-alongs, coaching sessions, and performance evaluations to maintain a high-performing team culture.
Collaborate with the sales, installation, dispatch, and customer service teams to provide seamless customer experiences.
Ensure technicians adhere to company policies, safety protocols, and industry regulations.
Manage inventory, equipment, and vehicle needs to support departmental operations.
Resolve escalated customer concerns promptly and professionally while maintaining strong customer relationships.
Review service invoices, estimates, and recommendations for accuracy and profitability.
Stay current on HVAC technologies, products, and industry trends to maintain a competitive advantage.
Represent the company at industry events, training sessions, and community functions as needed.

Qualifications

Proven track record in HVAC, construction, or home services sales management.
Strong leadership and coaching skills with the ability to drive team performance.
Excellent communication, negotiation, and customer service skills.
Solid understanding of financial metrics, including gross margin and profitability.
Highly organized and able to manage multiple priorities in a fast-paced environment.
Proficiency in CRM systems, Microsoft Office Suite, and sales tracking tools.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

How many years of RESIDENTIAL HVAC Management experience do you have?

Are you comfortable being available by phone outside of regular business hours to answer questions and provide support to technicians when needed? YesNoMaybe

How many HVAC technicians have you directly supervised or managed?

20. Are you comfortable working in the field alongside technicians when additional support is needed? YesNoMaybe

Human Check*

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